| INDICATORS | 2011 | 2012 | 2014 |
|---|---|---|---|
| Level of Fees and ChargesBased on your experience in international logistics, please select the options that best describe the operational logistics environment in your country of work | Percent of respondents answering high/very high | ||
| INDICATORS | 2011 | 2012 | 2014 |
|---|---|---|---|
| Quality of InfrastructureEvaluate the quality of trade and transport related infrastructure (e.g. ports, roads, airports, information technology) in your country of work | Percent of respondents answering low/very low | ||
| INDICATORS | 2011 | 2012 | 2014 |
|---|---|---|---|
| Competence and Quality of ServicesEvaluate the competence and quality of service delivered by the following in your country of work | Percent of respondents answering high/very high | ||
| INDICATORS | 2011 | 2012 | 2014 |
|---|---|---|---|
| Efficiency of ProcessesEvaluate the efficiency of the following processes in your country of work | Percent of respondents answering often or nearly always | ||
| INDICATORS | 2011 | 2012 | 2014 |
|---|---|---|---|
| Sources of Major DelaysHow often in your country of work, you experience | Percent of respondents answering often or nearly always | ||
| INDICATORS | 2011 | 2012 | 2014 |
|---|---|---|---|
| Changes in the Logistics Environment Since 2005Since 2005, have the following factors improved or worsened in your country of work | Percent of respondents answering improved or much improved | ||